Terms and Conditions

1. General terms & conditions
• Please Carry following documents compulsorily before boarding:
• Travel Ticket (2 Copies – One copy is retained by us)
• Photo Identity Card (One Copy - Govt. Approved)
• Reporting time is 30 minutes before scheduled departure.
• The arrival & departure time mentioned on the ticket are tentative timings and may change due to unforeseen events. The coach will not leave the source before the time that is mentioned on the ticket.
• Seats Will Be Confirmed Only After Successful Payment. (Depending Upon Seat Availability).
• Management reserves the right to change the seat numbers.
• Ticket is neither transferable, nor refundable.
• Co-Seats of lady passenger to be confirmed to a lady passenger only.
• Full Ticket shall be charged for children above 5 years of age.


2. Ticket cancellation / modification/Refund:
• Cancellation:
• If AC Bus get cancelled and Non AC Bus is allotted instead of AC, then the Operator will reimburse difference amount in that case.
• Cancellations are not entertained over phone
• Cancelled ticket amount is transferred back to the source, which means your credit / debit / net banking / cash card or mobile payment account. The cancelled ticket amount is refunded by the respective bank subject to terms and conditions of the bank. However, if you need any assistance for repayments you can contact our Head office.
• Modification:
• For any modification: Rs 10 per ticket
• Modification/changes to the origin and/or destination of travel and/or customer name, etc are not permitted on ticket.
• If Booking (PNR NO.) is Modified once, then it is not going to be entertained for further Cancellation Or Modification .
• Refund:
• No-Refund less than 24 hrs before departure time
• No-Refund after departure.
• No-Refunds or Complaints will be entertained for passenger waiting for the Bus at an incorrect boarding point. The passenger is requested to confirm the exact boarding point and time with Mahendra Travels well in advance.
• In case of valid reasons, refund will be done by producing proper PNR and identity proof by passenger to the satisfaction of operator.


3. Other facilities
• Video is an additional facility and not a condition.
• In case AC unit fails, proportionate refund will be paid back from the Head Office.


4. Baggage & luggage:
• Maximum 15 kg of Baggage & Luggage is allowed per passenger. Above 15 kgs is Chargeable as per policies.
• If any passenger found traveling with any baggage packed in Cartoon or Box would be considered as Chargeable.
• Management is not responsible for any loss, theft or damages to the goods or property of the passenger.
• Luggage & Baggage is carried at your own risk.
• No Contraband articles are permitted to be carried by any passenger.


5. Other terms & conditions:
• Management is not responsible for delay and cancellation of trips on account of Breakdown, Accident, Riots etc., and due to any unforeseen circumstances.
• In case of cancellation of a coach, proportionate refund will be paid back.
• In case of coach break-down, management is not responsible for any alternate transport arrangement, though management will try its best to provide another available coach.
• Pets, Animals, Birds are not permitted in the coach, and if found, the passenger is bound to be alighted (get out) from coach.
• Smoking and Drinking are not permitted inside the coach. Any implication to that effect, will be borne by passenger only.
• Passenger found disturbing the co-passenger, in a logical way, is liable to be alighted from the coach. However for further assistance or complaint please feel free to contact us.
• All transaction amount is in INR (Indian National Rupee)


6. About Mahendra Travels, Raipur:
• “www.mahendrabus.in” and “Mahendra Travels, Raipur Apps on Android & iOS”, henceforth just referred as “Mahendra Travels, Raipur” is a bus travel & logistics player with its products built on Mantis Technologies Private Limited platform. (Mantis Technologies Private Limited is managed by Maventech Labs Private Limited, a subsidiary of Taiga Indo Private Limited with its registered office at Gopala Krishna Complex, 1st Floor, #45/3 Residency Road, Bengaluru, Bangalore-560025, Karnataka, India.)

Our Communication Policy

At our company, we are committed to keeping you informed about our services, offers, and upcoming promotions that may be of interest to you. As part of our Communication Policy, we may process your information to contact you via email, telephone, SMS, or other methods of communication.

 

By booking a ticket on our website or app, you agree to override your NDNC registration and authorize us and our representatives to contact you through call, RCS, WhatsApp, SMS, or email.

 

We value your privacy and understand the importance of keeping your personal information confidential. Therefore, we assure you that any information shared with us will be kept on a confidential basis and will only be shared with third parties for evaluating and processing the ticket related information to provide you relevant information on services, offers, and any upcoming promotions that may be of interest to you.

 

If you have any questions or concerns about our Communication Policy, please feel free to contact us. We reserve the right to change some or all of the above contents of our communication policy from time to time and its sole responsibility of customers to keep themselves updated on our terms and conditions before and after every booking.